Terms of service

Welcome to Tovika. These Terms of Service govern your use of our website and any purchases made through our online store.

By accessing our website, browsing our products or placing an order, you agree to these Terms of Service. Please read them carefully before using our services or completing a purchase.

Nothing in these Terms is intended to limit or affect any statutory rights you may have under applicable UK consumer law.

About Tovika

Tovika is an online retailer offering toys, educational products and related children’s products to customers within the United Kingdom.

Business Name: Tovika
Email: contact@tovika.co.uk
Phone: +44 75 3713 2958
Address: 6 Lark Rise, Brackley NN13 6JR, United Kingdom

If you have any questions about these Terms, please contact us using the details above.

Eligibility to Place an Order

By placing an order through Tovika, you confirm that you are legally capable of entering into a binding contract and that the information you provide is accurate and complete.

Although our products may be designed or intended for children, purchases through our website should be made by an adult or another person legally capable of entering into a purchase contract.

Products and Product Information

We aim to provide clear and accurate information about our products, including descriptions, photographs, specifications, prices, age recommendations and other relevant details.

Product images are provided for illustrative purposes. Minor differences in colour, packaging or appearance may occur because of manufacturing updates, screen settings or other reasonable factors.

Customers should carefully review product descriptions, recommended age ranges, warnings, instructions and available safety information before purchasing or using a product.

Product Availability

All products offered through Tovika are subject to availability.

If a product becomes unavailable after you place an order, we may contact you to explain the available options. Where appropriate, the affected item may be cancelled and any applicable payment refunded.

We will not substitute a product with a materially different item without informing you.

Prices

All prices displayed on the Tovika website are shown in British Pounds Sterling (GBP) unless otherwise stated.

The price applicable to your purchase will normally be the price displayed at checkout when your order is submitted.

Any applicable delivery charges will be clearly displayed before you complete your purchase.

We reserve the right to correct genuine pricing, product information or typographical errors. If an error affects an order you have already submitted, we will contact you where appropriate before proceeding.

Payments

Payment must be made using one of the payment methods available through our checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.

Payments may be securely processed by third-party payment providers. Tovika does not generally store complete debit or credit card details on its own systems.

Payment authorization alone does not necessarily mean that your order has been accepted.

Order Confirmation and Acceptance

After placing an order, you may receive an order confirmation acknowledging that we have received your order.

This acknowledgement does not necessarily mean that your order has been formally accepted.

A contract for the purchase of goods is normally formed when we accept your order for fulfillment or dispatch.

Tovika may decline or cancel an order where reasonably necessary, including where:

A product is unavailable
Payment cannot be authorized
Incorrect pricing or product information has been displayed
We reasonably suspect fraudulent or unauthorized activity
We are unable to fulfill the order

If an order is cancelled after payment has been collected, any applicable amount due will be refunded using the appropriate payment method.

Shipping and Delivery

Tovika currently delivers orders within the United Kingdom only.

Orders are normally processed within 1–3 business days.

Our current delivery options are:

Economy Delivery
Estimated delivery time: 5–8 business days
Shipping cost: Free

Standard Delivery
Estimated delivery time: 3–4 business days
Shipping cost: £15

Estimated delivery times begin after the order processing period.

For additional information, please review our Shipping Policy.

Delivery Delays

We aim to deliver orders within the estimated delivery periods displayed on our website.

However, delivery may occasionally be affected by circumstances outside our reasonable control, including carrier disruption, adverse weather, public holidays or other unexpected events.

Where applicable, your statutory rights relating to delayed delivery remain unaffected.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you discover an error in your delivery information, please contact us as soon as possible.

We will try to assist where possible, but we may not be able to change a delivery address after an order has been dispatched.

Cancellations and Returns

Customers purchasing products online may have statutory cancellation rights under applicable UK consumer law.

For many eligible goods purchased online, customers generally have the right to notify the retailer of their decision to cancel within 14 days after receiving the goods, subject to applicable exceptions.

After notifying the retailer of cancellation, customers generally have a further 14 days to return the goods.

Tovika also offers eligible returns within 30 days of delivery under our voluntary return policy, subject to the conditions described in our Return & Refund Policy.

Please review our Return & Refund Policy for further information regarding eligibility, return procedures, return shipping costs and refunds.

Nothing in our policies is intended to limit any statutory rights available to consumers under applicable law.

Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, not as described or different from what you ordered, please contact us as soon as reasonably possible.

Please provide your order information and any relevant details or photographs that may help us review the issue.

Your statutory rights relating to faulty or misdescribed goods remain unaffected by these Terms.

Refunds

Approved refunds will be processed in accordance with our Return & Refund Policy and applicable consumer law.

Where statutory online cancellation rights apply, refund requirements and applicable deadlines will be handled in accordance with UK consumer law.

Once a refund has been issued, additional processing time may be required by your bank or payment provider before the funds appear in your account.

Toy Safety and Appropriate Use

Some Tovika products are intended for specific age groups.

Customers should review all product-specific age recommendations, warnings, assembly instructions and available safety information before allowing a child to use a product.

Products should only be used for their intended purpose and in accordance with the instructions and warnings supplied with them.

Adult supervision should be provided whenever recommended or required for a particular product.

Website Use

You agree to use the Tovika website only for lawful purposes.

You must not:

Use our website for fraudulent, abusive or unlawful activities
Attempt to gain unauthorized access to our website, systems or accounts
Introduce viruses, malicious software or other harmful code
Interfere with the normal operation or security of our website
Use automated systems in a way that disrupts or misuses our services
Submit false, fraudulent or misleading information

We may restrict access to our website where reasonably necessary to protect our customers, systems, services or business.

Intellectual Property

Content available through the Tovika website, including our brand name, logos, text, graphics, website design and original content, may be protected by applicable intellectual property laws.

You may use our website for personal shopping and informational purposes.

You may not reproduce, distribute, modify or commercially exploit protected Tovika content without permission, except where permitted by applicable law.

Third-Party Services and Links

Our website may use or provide links to services operated by third parties, including payment providers, delivery companies and technology providers.

Third-party websites and services may be governed by their own terms, conditions and privacy policies.

Tovika is not responsible for services or content independently provided by third parties where responsibility rests with that third party under applicable law.

Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms is intended to exclude or limit statutory consumer rights or any liability that cannot legally be excluded or restricted.

Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control.

Events Outside Our Reasonable Control

Tovika will not be responsible for delays or failures caused by circumstances outside our reasonable control, except where applicable law provides otherwise.

Such circumstances may include significant carrier disruption, severe weather, natural disasters, government restrictions, telecommunications failures or other events that reasonably prevent normal order fulfillment.

Where possible, we will take reasonable steps to minimize disruption.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, services, business practices or applicable legal requirements.

The latest version will be published on this page with an updated revision date where appropriate.

Changes will not remove rights that have already arisen under an existing customer order where applicable law prevents this.

Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.