Billing Terms & Conditions

These Billing Terms & Conditions explain how pricing, payments, billing, refunds and other payment-related matters are handled when you purchase products from Tovika.

By placing an order through our website, you agree to these Billing Terms & Conditions.

Currency

All prices displayed on the Tovika website are shown in British Pounds Sterling (GBP) unless otherwise stated.

The total amount payable for your order will be clearly displayed during checkout before you confirm your purchase.

Product Pricing

We aim to ensure that product prices displayed on our website are clear, accurate and up to date.

The price charged for a product will normally be the price displayed at checkout when you place your order.

If we discover a genuine pricing or typographical error after an order has been submitted, we may contact you before processing or fulfilling the order.

We will not intentionally charge you a different amount without informing you.

Shipping Charges

Any applicable delivery charges will be clearly displayed during checkout before you complete your payment.

Tovika currently offers the following delivery options:

Economy Delivery
Estimated delivery time: 5–8 business days
Shipping cost: Free

Standard Delivery
Estimated delivery time: 3–4 business days
Shipping cost: £15

Estimated delivery times begin after the applicable order processing period.

For complete information about delivery, please review our Shipping Policy.

Accepted Payment Methods

Tovika accepts the payment methods currently available through our online checkout.

Depending on availability, these may include:

American Express
Apple Pay
Diners Club
Discover
Google Pay
Maestro
Mastercard
Shop Pay
UnionPay
Visa

Available payment methods may vary depending on your device, location and payment provider.

The payment options displayed at checkout will represent the methods currently available for your purchase.

Payment Authorization

By submitting an order and payment information, you confirm that:

The payment information provided is accurate and complete
You are authorized to use the selected payment method
Sufficient funds or credit are available to complete the transaction

Your bank, card issuer or payment provider may perform additional security or verification checks before approving the transaction.

Payment Processing

Payments may be securely processed by third-party payment service providers.

Tovika does not generally store complete debit or credit card details on its own systems.

Depending on the payment method and payment provider used, your payment may be authorized or processed when your order is submitted.

Order Confirmation

After successfully placing an order, you should receive an order confirmation containing the relevant details of your purchase.

Please review your order confirmation carefully.

If you notice an error in your billing details, contact information or order information, please contact our customer support team as soon as possible.

Billing Information

Customers are responsible for providing complete and accurate billing information during checkout.

Incorrect or incomplete billing information may result in payment failure, additional verification or delays in processing your order.

Please review your billing information carefully before submitting your purchase.

Taxes and Additional Charges

Any applicable taxes, delivery charges or other mandatory charges will be displayed where required before you complete your purchase.

Tovika does not intentionally add undisclosed charges after an order has been confirmed.

Your bank, card issuer or payment provider may apply separate charges outside Tovika's control, such as banking, transaction or currency conversion fees.

Payment Security

We take reasonable measures to provide customers with a secure shopping and payment experience.

Payment information is handled through the secure systems of our payment service providers.

For your security, you should never send complete debit or credit card details to Tovika by email or through other unsecured communication methods.

Failed or Declined Payments

If your payment cannot be authorized or is declined, your order may not be successfully processed.

Payments may be declined for reasons including:

Incorrect payment or billing information
Insufficient funds or available credit
Security checks performed by the payment provider
Restrictions applied by your bank or card issuer
Suspected fraudulent or unauthorized activity

If your payment fails, please check the information provided or contact your bank or payment provider for further assistance.

Fraud Prevention and Verification

To help protect our customers and business, certain transactions may be subject to additional payment, security or identity verification.

Tovika may delay, decline or cancel an order where we reasonably believe that a transaction may be fraudulent, unauthorized or present a security risk.

If an order is cancelled after payment has already been collected, any applicable amount due will be refunded using the appropriate payment method.

Duplicate Charges

If you believe you have been charged more than once for the same order, please contact us at contact@tovika.co.uk.

Please provide your order number and relevant transaction information so that we can review the issue.

Do not send complete payment card details by email.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will try to process your cancellation request before the order is dispatched. However, we cannot guarantee that an order can be changed or cancelled once processing, fulfillment or shipping has begun.

Applicable cancellation, return and refund rights are explained in our Return & Refund Policy.

Refunds

Approved refunds will normally be issued to the original payment method used for the purchase.

After Tovika processes a refund, your bank or payment provider may require additional time before the funds appear in your account.

For further information about returns, cancellations and refund eligibility, please review our Return & Refund Policy.

Refund Amounts

The amount refunded will depend on the circumstances of the cancellation or return.

Where applicable, a refund may include the purchase price and any delivery charges that are required to be refunded under our policies or applicable UK consumer law.

Any permitted deductions will be communicated where applicable.

Charge-backs and Payment Disputes

If you believe there is an issue with a payment or order, you may contact Tovika so that we can review the matter and try to resolve legitimate billing concerns.

This does not affect any rights you may have through your bank, card issuer, payment provider or applicable law.

Promotional Codes and Discounts

From time to time, Tovika may offer promotional codes, discounts or special offers. Additional terms and conditions may apply to individual promotions.

Promotional codes:

Must be entered before completing checkout where required
May have an expiry date
May apply only to selected products or qualifying orders
May be subject to minimum purchase requirements
May not be combined with other promotions unless otherwise stated

We reserve the right to refuse or cancel a promotional code where it has expired, has been used incorrectly or was issued in error, subject to applicable law.

Changes to These Billing Terms

We may update these Billing Terms & Conditions from time to time to reflect changes to our payment methods, services, business practices or applicable legal requirements.

The latest version will be published on this page with an updated revision date where appropriate.

Changes will not remove rights that have already arisen from an existing purchase where applicable law prevents this.