At Tovika, we aim to provide customers with a simple, secure and convenient checkout experience.
The payment methods currently available for your order will be clearly displayed during checkout before you complete your purchase.
Accepted Payment Methods
Tovika accepts a range of secure payment methods through our online checkout.
Depending on availability, your device and the payment options offered at checkout, these may include:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Maestro
- Mastercard
- Shop Pay
- UnionPay
- Visa
Available payment methods may vary. Please refer to the options displayed at checkout for the most accurate and current payment methods available for your order.
Payment Currency
All prices displayed on the Tovika website are shown in British Pounds Sterling (GBP) unless otherwise stated.
Before confirming your purchase, you will be able to review the total amount payable, including any applicable delivery charges.
Secure Payments
Payments are processed through secure third-party payment providers.
Tovika does not generally store complete debit or credit card details on its own systems.
Payment information is handled using the security measures provided by the relevant payment service providers.
Payment Authorization
When submitting an order, you confirm that:
- The payment information you provide is accurate and complete
- You are authorized to use the selected payment method
- Sufficient funds or credit are available to complete the transaction
Your bank or payment provider may carry out additional verification or security checks before approving your payment.
Failed or Declined Payments
If a payment cannot be authorized or is declined, your order may not be successfully completed.
A payment may be declined for several reasons, including:
- Incorrect or incomplete payment details
- Insufficient funds or available credit
- Restrictions applied by your bank or card issuer
- Additional security verification requirements
- Checks performed by the payment provider
If your payment is declined, we recommend contacting your bank or payment provider for further information.
Payment Confirmation
After your payment has been successfully processed and your order has been submitted, you should receive an order confirmation.
Please review the confirmation carefully to ensure that your order and contact details are correct.
If you notice an error, please contact our customer support team as soon as possible.
Refunds
Approved refunds are normally returned to the original payment method used when placing the order.
Once Tovika has processed a refund, your bank or payment provider may require additional processing time before the funds appear in your account.
For further information about refunds, cancellations and eligible returns, please review our Return & Refund Policy.
Billing Information
Customers are responsible for providing accurate and complete billing information during checkout.
Incorrect or incomplete billing information may result in a failed payment or may delay the processing of your order.
Please review your billing details carefully before completing your purchase.
Contact Us
If you have any questions about payments, billing or an existing order, please contact Tovika:
Business Name: Tovika
Email: contact@tovika.co.uk
Phone: +44 75 3713 2958
Address: 6 Lark Rise, Brackley NN13 6JR, United Kingdom
Customer Support Hours
Monday – Friday: 9:00 AM –9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed
We aim to respond to all customer inquiries within 24–48 business hours.