At Tovika, we aim to provide a clear, straightforward and reliable delivery experience. Please review the following shipping information before placing your order.
Shipping Destination
Tovika currently delivers orders within the United Kingdom only.
At this time, we do not offer international shipping.
Order Processing
Orders are normally processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.
Business days are Monday to Friday, excluding UK public holidays.
Once your order has been processed and dispatched, you will receive a shipping confirmation where applicable.
Delivery Options
Tovika currently offers the following delivery options:
Economy Delivery
Estimated delivery time: 5–8 business days
Shipping cost: Free
Standard Delivery
Estimated delivery time: 3–4 business days
Shipping cost: £15
Estimated delivery times begin after the order processing period.
The available delivery methods and applicable shipping charges will also be displayed at checkout before you complete your purchase.
Delivery Estimates
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, such as carrier delays, adverse weather conditions, UK public holidays or periods of unusually high demand.
We recommend checking your delivery information carefully before submitting your order.
Order Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
You can use the tracking details provided to follow the progress of your delivery.
Please allow some time after dispatch for tracking information to become active.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your delivery address after submitting your order, please contact us as soon as possible.
We will try to assist before dispatch, but once an order has been shipped, we may not be able to change the delivery address.
Additional delivery charges may apply if an order needs to be resent because an incorrect or incomplete address was provided by the customer.
Delayed Orders
If your order has not arrived within the estimated delivery period, please contact our customer support team.
We will review the available order and tracking information and assist you with the status of your delivery.
Lost or Damaged Packages
If your package appears to have been lost during transit or arrives damaged, please contact us as soon as possible.
Please provide your order number and any relevant information about the issue. Photographs may also be requested where appropriate for damaged packages.
We will review the available information and advise you on the appropriate next steps.
Shipping Charges
Any applicable shipping charges will be clearly displayed during checkout before you complete your payment.
Tovika does not add undisclosed shipping charges after an order has been placed.
Contact Us
If you have any questions about shipping, tracking or delivery, please contact Tovika:
Business Name: Tovika
Email: contact@tovika.co.uk
Phone: +44 75 3713 2958
Address: 6 Lark Rise, Brackley NN13 6JR, United Kingdom
Customer Support Hours
Monday – Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed
We aim to respond to all customer inquiries within 24–48 business hours.